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What people email us about

Transfers and payouts

A transfer is delayed, needs a detail fixed, or the money has not arrived yet.

Wallet and top-ups

A card, bank or mobile money top-up has not shown up in your wallet.

Account and verification

ID documents, address checks, limits, or unlocking a review.

Giving and stories

Donations, listing a child or adult in need, or how guardian payouts work.

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