Privacy Policy

PayloSend ("we") provides money transfer, wallet and virtual card services. This policy explains what we collect and why.

Information we collect

• Account details: name, email, phone, address, country and city.
• Identity documents you upload for verification (KYC/AML).
• Transaction data: amounts, recipients, payout details and wallet activity.
• Device and usage data needed to keep your account secure.
• Terms and privacy acceptance records: account or guest identifier, document versions, acceptance date and time, device information, and IP address and country when available.

How we use it

• To provide transfers, top-ups, payouts and virtual cards.
• To verify identity, prevent fraud and meet legal obligations.
• To provide support and send service notifications.

How we contact you

• Service emails: account status, sign-in and security alerts, verification and document requests, transaction and transfer updates, and receipts.
• Promotional emails: offers, promo codes, referral and rewards promotions, and general information about PayloSend that we think will be useful to you.

We use the email address, country and city on your account to decide which offers and information are relevant to you, and to keep the messages you receive appropriate to where you live. We do not sell your data or share your email address with other companies for their own marketing.

You can stop promotional and general-information emails at any time using the unsubscribe link in those emails, and you can update your contact details in the app. Essential service emails about your account, transactions, security and legal changes continue.

Sharing

We share data only with payment partners (such as Stripe and Paystack), payout partners, and authorities where legally required. We never sell your data and do not track you across other companies' apps or websites.

Retention

We keep electronic acceptance records for compliance and dispute resolution, including after an account is closed where legally required. Only authorized administrators can view these records. Contact support to ask about access, correction or applicable retention requirements.

Transaction records are retained as required by financial regulations. When you delete your account, your login and profile are removed.

Your rights

You can view and update your profile at any time, and delete your account from the Profile page in the app. Contact support from the app for any privacy request.