Terms and Conditions

By creating a PayloSend account you agree to these terms.

Electronic acceptance

When you check an agreement box, we record your acceptance of these terms and acknowledgment of the Privacy Policy, including the document versions, date and time, account or guest identifier, device information, and IP address and country when available. Acceptance records are available only to authorized administrators for compliance and dispute resolution.

Communications and offers

We will contact you by email and in-app notification about your account status, your transactions and transfers, security and verification, and about promotional offers, promo codes, rewards and general information we think will help you get more from PayloSend.

We may use the email address, country and city on your account to choose which offers and information are relevant to where you live. Emails about your account, transactions, security and legal changes are part of the service and continue. You can stop promotional and general-information emails at any time using the unsubscribe link in those emails.

Eligibility and verification

You must be 18 or older and complete identity verification before sending money or creating cards.

Exchange rates and fees

PayloSend charges no transfer fee. The exchange rate shown before you confirm includes our margin and is locked for that transfer. Card top-ups may include a processing charge shown before payment.

Transfers

Delivery times vary by country and method. If a payout fails, the amount is refunded to your wallet.

Prohibited use

You may not use PayloSend for fraud, money laundering, sanctioned parties or illegal goods. We may suspend accounts to comply with law.

Rewards and promotions

Points, referral bonuses and promo codes have no cash value until redeemed and may change or end at any time.

Closing your account

You may delete your account in the app once your wallet balance is zero.

Contact

Reach us through Support in the app.